Submission summary: Redbridge’s development management and technical team have willingly undergone a transformation involving difficult questions, uncomfortable change, and new ways of working - all to provide an outstanding community service.
They’ve re-organised teams, restructured weeks, scrutinised capacity and challenged performance. This unrecognisable department has reduced their validation backlog of over 350 to under 15, exceeded work in progress target by 100 cases, and reduced the average validation time from 5 weeks to 48 hours.
The result? The beginnings of a service that is efficient and enjoyable for customers, pushes for higher-quality applications and engages the community and internal employees in its future.